What is configuration item CI Servicenow?
What is configuration item CI Servicenow?
CI stands for Configuration Item. CIs can be used to tie tickets to the services they pertain to. Incidents and RITMs/Tasks have fields that allow you to choose the affected CI.
What is meant by configuration item?
A configuration item (CI) is any service component, infrastructure element, or other item that needs to be managed in order to ensure the successful delivery of services. Each CI has several characteristics: A classification, or type, which indicates what kind of item it is.
Which items are configuration items?
Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers. Each Configuration Item must include the following: Name and description.
What is a configuration item in ITSM?
A configuration item (CI) is an IT asset or a combination of IT assets that may depend on and/or have relationships with other IT processes. A CI will have attributes which may be hierarchical and relationships that will be assigned by the configuration manager in the CM database.
Why do you need CMDB?
A Configuration Management Database (CMDB) is the core of ITIL processes. CMDBs are important in IT decision making, allowing users to identify dependencies among processes, people, applications and IT infrastructure to find opportunities for change, faster resolution of incidents fewer errors and more.
What are the benefits of CMDB?
The Benefits of Using CMDB Software
- Helping you perform Root Cause Analysis (RCA) operations.
- Having a single database that includes all data related to IT infrastructure.
- Providing a single endpoint for billing and licensing information.
- Keeping a record of compliance audits and breaches.
What is the purpose of a configuration item?
Configuration items help in identifying the components of a system. In configuration management it helps in tracking the granular changes and helps in system maintenance as well for any possible error detection.
What is the difference between an asset and a configuration item?
An “Asset” is something that has intrinsic value to a person or an enterprise. A “Configuration Item” is an entity or thing that you with to track that is required for the delivery of a service.
What are the examples of configuration?
When artwork is laid out in order to maximize the connections between the pieces, this is an example of configuration. When you try to set up your computer hardware and software to work the way you want such as adding a wireless mouse and keyboard, this is an example of configuration.
How do you identify a configuration item?
Configuration items can include hardware, equipment, and tangible assets as well as software and documentation. Documentation can include requirements specifications and interface documents. Other documents that serve to identify the configuration of the product or service, such as test results, may also be included.
What is configuration management example?
A telecom firm maintains a configuration management database that includes relationships between components. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. The company phones customers to tell them their service is down before they typically notice.
What are CMDB tools?
In a nutshell, a Configuration Management Database (CMDB) is a tool used to store information about a company’s configuration items (Cis), including hardware and software. This lets users view individual assets, as well as their relationships to each other, within the context of the larger IT network.
What are the attributes of a configuration item?
Configuration item. A configuration item (CI) is an IT asset or a combination of IT assets that may depend on and/or have relationships with other IT processes. A CI will have attributes which may be hierarchical and relationships that will be assigned by the configuration manager in the CM database.
Why is CMDB important?
The CMDB is that all important single version of the truth that not only shows what assets an organisation has, but also defines relationships and interdependencies between assets. It is a map that adds direction to ITIL and service management improvement projects, and forms the foundation for IT management.
What is ServiceNow CMDB?
CMDB + IT Operations Management. The ServiceNow CMDB is a service‑centric foundation that proactively analyzes service‑impacting changes, identifies issues, and eliminates outages. Paired with IT Operations Management applications, like Service Mapping and Discovery, the CMDB becomes service aware.
What is a hardware configuration item?
Definition/. Use. A hardware configuration item is a configuration item which consists of hardware alone. Notes: For example, if a computer is only delivered or exchanged as a whole the it is an HWCI.