What is Avaya CC elite?
What is Avaya CC elite?
Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. © 2018 Avaya Inc.
What is Avaya Aura?
Avaya Aura® System Manager is a centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management.
What is Avaya CC?
Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.
What is CMS Avaya?
Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.
What is the latest version of Avaya?
Avaya Aura Communication Manager Release 8.1. 3 was made generally available in October 2020 as part of Avaya Aura Platform Release 8.1. 3.
What is the use of CM in Avaya?
Communication Manager software is part of all the Avaya Aura® editions. This software is available with a single-user licensing fee. Communication Manager provides centralized call control for a distributed network of gateways and a wide range of analog, digital, and IP-based communication devices.
What is Avaya Agent for desktop?
Avaya Agent for Desktop extension provides ability to initiate call from browser. The extension for highlighting phone numbers on web page and initiating a call on Avaya Agent for Desktop (AAfD) after phone number is clicked. The purpose of this extension is to allow a client to make a call using AAfD.
What is ACD calls Avaya?
Avaya Automatic Call Distribution (ACD) distributes incoming, outgoing, and internet calls to groups of extensions. This allows the user to route any incoming call to the most relevant extension immediately.
What database does Avaya CMS use?
The IBM Informix database management system (DBMS) used by CMS supports IBM Informix ODBC and JDBC compatible clients. CMS is now delivered with this ODBC and JDBC network connectivity enabled.
What is Avaya Aura® call center elite multichannel?
Avaya Aura® Call Center Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text,…
What is Avaya EMC Product?
Product Overview. Avaya Aura® Call Center Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center.
What is the end of sale for Avaya Aura® release 7?
As a reminder, Avaya previously announced the End of Sale (EoS) and End of Manufacturer Support (EoMS) for Avaya Aura® Release 7, Avaya Aura® Application Enablement Services (AES), and Avaya Call Center Elite effective December 14, 2020. Official End of Sale announcement: https://downloads.avaya.com/css/P8/documents/101053051