Blog / June 8, 2019

How do I actually speak to someone at Virgin Media?

Just give our Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.

How do Virgin connect to my house?

We run a cable from our network, underground through your front garden (where appropriate), to the cable entry point on the outside of your home. We’ll then run cables from the cable entry point to your chosen locations for your Broadband, TV and Phone.

Can you have Virgin TV without a phone line?

In order to get fixed internet without a landline, you’ll need to have access to full fibre broadband (also known as fibre-to-the-premises) or Virgin Media’s cable broadband. These are the only fixed-line broadband services that deliver a signal to your home without the need for phone lines.

How can I ring Virgin Media for free?

Broadband, TV and Phone Customers. Dial 150 from your Virgin Media home phone or mobile. It’s free.
Or ring us from any other phone: Dial 0345 454 1111*
Mobile customers. Dial 789 from your mobile. It’s free.
Call from a textphone. Dial 18001 0800 052 2164*
Video Relay Service. Monday to Friday 9am until 8pm.

Does Virgin Media have a UK call Centre?

Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere.

Does Virgin use BT lines?

Virgin runs on its own exclusive network, whereas BT operates over the widely used Openreach network, but whatever package you currently have – broadband, TV or phone – switching between the two need not be a hassle. This guide outlines everything you need to know about switching between BT and Virgin Media.

Does Virgin TV need an aerial?

Virgin Media is again a subscription-based service so if you were interested in not having a TV aerial installed because you wanted to save money you may find that it will be cheaper to do this than opting for cable TV.

Can I reduce my virgin package?

Cut down your package One easy way to cut your bill is to trim down your Virgin Media package. To downgrade, ring 150 from your Virgin Media phone or mobile. Alternatively, you can call 0345 454 1111 from any other phone.

Can you get Virgin TV only?

Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only.

Does it cost to call 0345 numbers?

The cost of calling an 0345 number Generally, individuals in the UK are charged 10p per minute when making calls to 0345 numbers. However, this can vary depending upon the time and day you’re making the call.

Does it cost to call Virgin Media?

Virgin Media will charge calling at a standard geographical rate, which is 3p-55p per minute; nevertheless, the time of the day while phoning is also critical because evenings, weekends and daytime are charged at different rates.

Is Virgin 789 number free?

If you have any questions, just call us for free on 789 from your Virgin Mobile phone or on 0345 6000 789 from any other phone (please check your provider’s tariff guide for charges). All charges include UK Value Added Tax (VAT) unless stated otherwise.